Engage
Care-team-approved digital journeys that put your guidance in the patient's hands from diagnosis through recovery, so every patient stays on course between visits.
One orbit, working the whole journey.
Between visits is when readmissions, cancellations, no-shows, and avoidable calls happen. Engage works exactly those weeks.
For the patient
The right guidance at the right moment
Built from your existing content and expertise.
Opens anywhere, on any device. No new downloads or complicated onboarding. Patients open their orbit from email, text, or a QR code.
Active, engaging pages, sequenced to the clinical pathway and overall patient experience, not a static library of PDFs and webpages.
Education, reminders, and next steps arriving step by step from diagnosis through recovery, at the moments they matter.
For the family
A whole circle of information and support
Always there, always relevant, always welcomed.
A caregiver version travels alongside the patient's, so families see the same plan and carry the same expectations.
White-labeled in your brand and voice, as if you built it yourself.
Adds to what you already send. The orbit works alongside the discharge folder and the follow-up call, never in place of them.
For the care team
You see who needs a nudge
Engagement is tracked at every step, so staff time goes to the patients who are drifting.
Who opened their orbit and who never did, by patient, on the care team dashboard.
Patients not engaging with their care material flagged, before it becomes a poor outcome.
Engagement and completion rollups by service line and by site, exportable for your committee or quality program.
A virtual mentor, in orbit around every patient.
An orbit surrounds the patient with the support, information, and direction their journey asks for, at every step.
Delivered through an orbit
What surrounds the patient
A guide that opens in the patient's own browser and evolves as the journey advances.
It knows where the patient is. What comes next, and what they have and have not done.
Support when it matters. Preparation before each milestone, warning signs to watch for, and who to call when something feels wrong.
It evolves with the journey. The same orbit advances through the journey's phases on its own, so the patient never starts over.
One trusted place. Everything the journey asks for lives in the orbit, instead of scattered across portals, papers, and search results.
Beyond the orbit
Engagement that reaches out
The orbit is the destination. A layer of outbound engagement complements it and pulls each patient back at the right moments.
Email and text. Scheduled outreach and reminders that arrive on the channel each patient actually answers.
Videos and messages. Short, timely pieces from your team that motivate the next step, not another portal notification.
Nudges that adapt. Timing, channel, and frequency adjust to how each patient responds.
Always back to the orbit. Every touch leads to the guide, so the patient always lands in one trusted place.
The Patient Engagement Index
Every action, and every inaction, counts
Every patient carries an Engagement Index Score your team can act on.
Every action, and every inaction, is tracked. Pages opened, videos watched, check-ins answered, reminders ignored: all of it feeds the proprietary Patient Engagement Index.
It shows who is on course and who is drifting. Your team sees a score per patient, routed by role and urgency, while there is still time to act.
It adjusts the experience automatically. Content, channel, and cadence adapt to each patient's score, so the orbit works harder for the patients who need it most.
Every orbit starts from the pain points you name: readmissions, cancellations, no-shows, call volume. It is designed to move those numbers, and then measured against them, so engagement is never activity for its own sake.
Pick one journey. Prove it in a quarter.
Engage launches without an interface project, a portal rollout, or new work for your staff. 90 days to launch, and the first cohort reports against your baseline inside a quarter.
What happens next
Three steps from kickoff to live
A launch measured in weeks, with the numbers agreed up front.
01Pick the journey that is costing you. The pathway, the content it draws from, the destination for results, and the two or three numbers this has to move.
02We build it from your material. We develop the orbit from your protocols and education for your team's review and approval. Nobody on your staff writes content.
03We measure against your baseline. Live in about 90 days. Engagement, completion, and the operational numbers you named, against your baseline, inside a quarter.
Zero disruption
Built to slot in, not bolt on
Nothing added to anyone's day, and everything visible.
No new FTEs. It runs without adding headcount.
White-label. Your brand, your voice.
Live in a quarter. From kickoff to first patient.
HIPAA, SOC 2, HITRUST. Documentation ready for review.
No risk, no lock-in. And no disruption to your offices.
EHR-friendly. A scheduled flat file, or nothing at all.
Common questions
What your team might ask
The questions that come up in the first call, answered plainly.
Does my staff have to write the content? No. We develop it from your protocols and materials, and we maintain it. Your team reviews and approves.
What does IT have to do? As little as a scheduled flat file, or nothing at all.
Will patients actually use it? It opens in the browser with no app or login, and outreach adapts to each patient.
How fast will we know if it works? The numbers are agreed in week one and reported after the first cohort, so the answer arrives in months, not years.
How it reaches patients
No app. No login. No new work for your team.
Five routes, all from the workflow you already run. In leading EHRs like Epic, an orbit can be ordered as easily as ordering bloodwork.
01Ordered from the EHR
Staff place an order for an orbit like any other order. The patient receives their journey by email; the care team sees activation, engagement, and assessment results come back on their dashboard.
02Issued from a patient list
A provided list issues orbits in bulk, with activation tracked per patient from the moment invitations go out.
03QR code or text message
A front desk poster, a discharge packet insert, or a text gets a patient into their orbit in one step.
04On-site registration
Staff enroll a patient in the room in under a minute, with no portal account required.
05Nightly flat file transfer
A scheduled flat file from your system issues orbits automatically each night, with no manual step and no interface project required.
Measured in a controlled trial
Engaged patients are your most valuable asset.
In a controlled trial at Siteman Cancer Center with Washington University, patients carrying an orbit were compared with patients receiving standard education. These are the measured results.
+65%
Understanding
Better understanding of the plan of care.
−53%
Inbound calls
Fewer calls to the nursing line with questions the orbit answered first.
−41%
Readmissions
Fewer readmissions among patients carrying an orbit.
+22%
Satisfaction
Higher patient satisfaction scores.
Nine in ten patients reported the orbit helped them navigate their care. Read the study results →
20 minutes. Your engagement pain points, our platform.
No demo script, no obligation. We hear which moments between visits are costing your program the most, and give you a brief look at how Engage works them. Assess folds in when you want measures collected along the way.
Not ready for a call?
Get the CareOrbit Engage info sheet by email.